“If two people on the job agree all the time, then one is useless. If they disagree all the time, then both are useless.” ~ Dale Carnegie
Managing and resolving conflict is a problem every organization experiences, no matter whether you are a hybrid, distributed or co-located company. Leaders often fail to understand how a moderate—not excessive—amount of conflict can illuminate various perspectives, jumpstart creativity and even improve decision making on their teams. Conflict can be positive, but we must be both transparent and direct in our communications.
This dissertation by Guangxuan Zhang, Making Sense of Conflict in Distributed Teams, is well worth the read for remote leaders eager to leverage conflict to their advantage within their organizations.
What do you think? How are you resolving conflict on your team? Tweet us @yonder_io to share your insights, and let’s discuss!